| Frequently Asked Questions | |||||||||||||||||||||||||
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| How accurate are the sizes as quoted of prints and originals? | |||||||||||||||||||||||||
| Sizes given should be used as close, approximate dimensions of the actual image and not as exact framing specifications. | |||||||||||||||||||||||||
| What materials will be used for prints and originals? | |||||||||||||||||||||||||
| All limited edition giclee prints and photographs will be printed on suitable paper using archival inks. Images will be appropriately mounted and wrapped for protection. PLEASE NOTE that except when canvas is specified, prints are on paper.
Original works are mounted and framed with metal frames. |
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| New! Giclee prints on canvas! | |||||||||||||||||||||||||
| We are now able to produce limited edition giclee prints on canvas for all of Phyllis's artworks and a selection of Louise's photographs. Canvas prints will be stretched onto a wooden frame. | |||||||||||||||||||||||||
| I don't like putting my credit card details on the internet. How can I be sure it is safe? | |||||||||||||||||||||||||
| All orders are placed on a SECURE PayPal site. This means that not only are your credit card details safe, both the buyer and the seller have protection from fraud. PayPal is an EBay company, with years of experience handling payment transactions by a variety of methods and in different currencies. | |||||||||||||||||||||||||
| I would be interested in licencing one of your images, can this be done? | |||||||||||||||||||||||||
| Yes! For information and charges, please send us an email by pressing the Contact Us button. Be sure to specify the image you are interested in as part of the subject line of your email. Alternately, many of Louise's images on this website, plus additional selections can be licenced or purchased as a digital file from www.alamy.com. Click the Alamy link at the bottom of the homepage to access Louise's images on their website. | |||||||||||||||||||||||||
| How will my purchase be shipped, and how quickly will it be sent? | |||||||||||||||||||||||||
| Shipping will be Canada PostExpress Post or Small Packet Rate for smaller items, with signature required on receipt. UPS will be used for original artworks. Louise's work will be shipped by USPS from the United States. We aim to despatch orders within two weeks. If we are unable to do so, we will let you know asap so you can decide whether to wait or to modify or cancel your order. If your order is urgent, please contact us and we will do our best to help. | |||||||||||||||||||||||||
| Are there additional charges I will have to pay, above what is quoted on the web pages? | |||||||||||||||||||||||||
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All prices are given in Canadian Dollars. PayPal will apply appropriate currency conversion for credit card payments from other countries. A shipping charge will be added by PayPal based on size and weight of the package. GST will be added to goods shipped to Canadian addresses. All other duties, taxes, and brokerage charges are the responsibility of the buyer. We charge no additional handling fees. |
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| I am interested in buying one of the artworks, but I would like to discuss it first. Can I telephone you? | |||||||||||||||||||||||||
| We are happy to answer any questions you may have, either by email or on the telephone. Click on Contact Us to send us an email, and if you wish to speak to one of us personally, include your telephone number and we will call you as soon as possible. | |||||||||||||||||||||||||
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